What are your super powers?

• Serve as the primary point of contact for assigned customers
• Proactively engage with customers to ensure they are successful in using our products and services
• Develop and maintain strong relationships with key stakeholders
• Work closely with internal teams to ensure that the customer needs are being met, and communicate customer feedback to relevant stakeholders
• Develop and implement customer success plans, including onboarding, training, and ongoing support
• Monitor customer usage data and proactively identify opportunities for improvement or upsell
• Act as a super hero for the customer within the organization
• Provide exceptional customer service and resolve customer issues in a timely and professional manner
• Meet and exceed customer retention and satisfaction targets

What we are looking for?

• 3+ years of experience in customer success or account management roles
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal teams
• Strong problem-solving and analytical skills, with the ability to proactively identify and resolve customer issues
• Proven track record of meeting and exceeding customer retention and satisfaction targets
• Ability to work independently, as well as part of a team, in a fast-paced environment
• Passion for customer success and desire to exceed customer expectations

What are your core tasks? 

• Customer friendliness and helping the customer correctly with his/her problems or questions 😇
• Actively thinking along with the customer in order to jointly look for possible solutions
• Continuously work on expanding knowledge
• Learning from complex issues and escalating in good time
• Guaranteeing the quality of documentation

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What do we offer you? 

• A robust job with growth opportunities
• A thorough training program on-and offline
• Recognition for your work and regular feedback
• An easily accessible office the freedom to shape your own job
• The help of our experienced colleagues
• 20 vacation days  + 6 ADV-days
• Coffee, tea, soup! Everything to keep you fresh and alert during the working day
• Regular lunch or drink after the working day is a must!
• Great team events
• Nice extra-legal benefits